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Adapting your long-term care facility for change


From concerns around the provision of quality care to outdated infrastructures, the Coronavirus pandemic has exposed critical vulnerabilities in Canada's long-term care (LTC) facilities.

With a growing number of workers, experts, and families calling for changes in staffing levels, increased wages, enhanced training and new protocols, we have assembled a health care task force to help drive operational efficiencies in Canada's senior-care sector.

The result is a visual representation of how to improve LTC facilities in five crucial ways. Read our infographic to learn more.

5 ways to adapt your long-term care facility for change

Build back trust and drive outcomes in your long-term care facility with five strategic actions to help you re-set your organizational strategy and address the impacts of COVID-19.

person helping someone in wheelchair

1. Audit your current culture

  • Are your staff dedicated, happy, and aligned with your organization's mission, vision, and goals?
  • Hear what your people have to say, establish clear goals and values, offer flexibility, embrace transparency, and empower your team.
  • Enhance your company’s culture to create the most significant impact on your organization and the people it serves.
people and gears

2. Manage people and productivity 

  • Search for ways to improve your facility’s weaker points, rather than avoiding them.
  • Review licensing requirements, standards and compliance streams, rights and responsibilities of staff and residents, and medication and health record processes.
  • Assess triggers for Advance Directives, documentation and record-keeping mechanisms, and treatment plan requirements.
computer technology

3. Adopt technology

  • Assess and leverage available technology and entertainment options for your facility to help achieve results.
  • Review and analyze statistics about your centre's quality of life, illness, depression, and mortality for patients and staff.
  • Apply lessons learned to drive facility improvements and ease of implementation.
people sharing

4. Share common resources

  • Where possible, leverage internal services such as finance, human resources, information technology, and information management to increase delivery effectiveness. 
  • Consider assessments for the feasibility to outsource, identify partnerships, and investigate third-party suppliers topurchase services.  
paper with assessment

5. Get a third-party assessment

  • Work with an independent third-party to carry out a company culture audit. 
  • BDO can perform an independent third-party review to benchmark public health, Health Canada, Ontario Health, and other regulatory guidelines and requirements.

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