With the constant evolution of industry and technology, regulators cannot afford to simply follow their lead; they need to evolve in parallel to remain effective in their roles. This sense of urgency and focus on innovation is captured in many regulatory agencies’ strategic plans, but the daily grind of operational challenges and outdated technology often leaves little room for innovation and progress.
The right cloud-based technology can help your regulatory agency break free from those constraints. BDO Cloud for Regulators–powered by Microsoft’s Dynamics 365 Customer Engagement and Power Apps–offers a single source of truth for your data, automates your workflows, enables meaningful stakeholder engagement, and provides robust reporting to meet your regulatory requirements. It ultimately simplifies and streamlines your day-to-day operations while enhancing the accuracy of your reporting so you can spend more time on what matters most–your organization’s next steps.
The four components of BDO Cloud for Regulators
Member lifecycle management
- Streamline application processing, review and manage documents, and monitor compliance with terms, conditions, and limitations placed on registrants.
- Conduct investigations into complaints & discipline (C&D) matters, record outcomes and actions, and generate dynamic emails and letters.
- Evaluate QA programs, such as continuing competence and identify associated risks such as malpractice, fraud, or misconduct, and take appropriate measures to protect the public interest.
- Manage annual renewals with automated reminders, online payments, and automate late fees and suspensions for missing renewal deadlines.
Self-serve hub & public register
- Streamline registration processes with a user-centric, self-serve member portal with multilingual capabilities.
- Submit applications and renewals, update profile information, access invoices and receipts, upload documents, and more.
- Enhance the transparency and accountability of your profession and protect the public interest with a fully integrated, real-time online public register.
Finance & operations
- Effectively manage finance, reporting, and operations with a unified cloud platform.
- Manage financial transactions and compliance processes more efficiently with the ability to take online payments, track fines, and automate renewals.
- Enhance financial management and operational efficiency with easy integration with Business Central (BC) or other ERP systems.
Data, analytics & AI
- Ensure your organization stays competitive in the ever-evolving field of AI with the latest AI tools.
- Simplify and enhance the accuracy of day-to-day operations, allowing more time to focus on strategic objectives.
- Enhance the overall efficiency and effectiveness of your organization with integrated AI-powered features to optimize data-driven decision-making processes.
Making a difference for our clients
Client and Challenge
One of our clients, a regulatory agency in the social services industry, was struggling with significant operational inefficiencies. Disjointed data and manual processes led to a growing backlog of unprocessed applications, creating unnecessary risks and delays in service delivery as well as potential financial repercussions.
Solution
Our Dynamics 365 CRM solution consolidates all regulatory data into a single, centralized platform. With automated workflows, agencies can streamline processes, ensuring that tasks like application tracking, case management, and compliance reporting are handled quickly and accurately, reducing manual intervention and ensuring data consistency.
Outcome
By implementing our D365 CRM solution, we were able to streamline their data management and automate workflows, eliminating the backlog, reducing risks, and ensuring timely application processing for improved service quality.
One of our clients, a regulatory agency in the social services industry, was struggling with significant operational inefficiencies. Disjointed data and manual processes led to a growing backlog of unprocessed applications, creating unnecessary risks and delays in service delivery as well as potential financial repercussions.
Solution
Our Dynamics 365 CRM solution consolidates all regulatory data into a single, centralized platform. With automated workflows, agencies can streamline processes, ensuring that tasks like application tracking, case management, and compliance reporting are handled quickly and accurately, reducing manual intervention and ensuring data consistency.
Outcome
By implementing our D365 CRM solution, we were able to streamline their data management and automate workflows, eliminating the backlog, reducing risks, and ensuring timely application processing for improved service quality.
Client and Challenge
Our client, a regulatory body, faced the critical challenge of maintaining compliance and ensuring data security amid constantly shifting regulations—amplified during the COVID-19 pandemic, as regulatory changes accelerated, and the agency’s outdated systems struggled to keep pace. The reliance on manual processes and limited real-time monitoring made it difficult to adapt quickly, leaving them vulnerable to compliance violations and data security risks.
Solution
Our Dynamics 365 CRM solution includes advanced compliance monitoring tools that help agencies stay ahead of regulatory changes. With built-in reporting features, agencies can generate real-time compliance reports, flag potential issues, and ensure that all operations align with current regulations. The system’s security protocols also safeguard sensitive data, ensuring that compliance is maintained while protecting the integrity of your operations.
Outcome
After implementing our low-code platform, powered by Dynamics 365 CRM, the regulatory agency experienced a significant transformation in their operations. The system's flexibility enabled the agency to quickly adapt to new regulations without manual intervention, reducing operational risk and preventing potential violations.
Our client, a regulatory body, faced the critical challenge of maintaining compliance and ensuring data security amid constantly shifting regulations—amplified during the COVID-19 pandemic, as regulatory changes accelerated, and the agency’s outdated systems struggled to keep pace. The reliance on manual processes and limited real-time monitoring made it difficult to adapt quickly, leaving them vulnerable to compliance violations and data security risks.
Solution
Our Dynamics 365 CRM solution includes advanced compliance monitoring tools that help agencies stay ahead of regulatory changes. With built-in reporting features, agencies can generate real-time compliance reports, flag potential issues, and ensure that all operations align with current regulations. The system’s security protocols also safeguard sensitive data, ensuring that compliance is maintained while protecting the integrity of your operations.
Outcome
After implementing our low-code platform, powered by Dynamics 365 CRM, the regulatory agency experienced a significant transformation in their operations. The system's flexibility enabled the agency to quickly adapt to new regulations without manual intervention, reducing operational risk and preventing potential violations.
Client and Challenge
Our client, a regulatory agency responsible for overseeing licenses and certifications, struggled in managing the high volume of annual renewals with their manual processes, requiring constant follow-ups, document submissions, and data entry. This created bottlenecks, with frequent delays and backlogs, as well as the risk of errors, and the complexity of the renewal process often stretched their resources.
Solution
Our D365 CRM solution automates the entire annual renewal process, from reminders and notifications to document submission and approval. By setting up automated workflows, renewals are processed efficiently, with complex tasks handled seamlessly within the platform. This saves time, ensures consistency and accuracy, and frees up resources to focus on higher-priority tasks.
Outcome
Once we implemented our low-code platform built on Dynamics 365 CRM, the agency saw a dramatic improvement in the management of their annual renewals. By automating key parts of the process—such as sending reminders and processing payments— information—renewals were handled faster and with greater accuracy resulting in fewer delays and improved compliance.
Our client, a regulatory agency responsible for overseeing licenses and certifications, struggled in managing the high volume of annual renewals with their manual processes, requiring constant follow-ups, document submissions, and data entry. This created bottlenecks, with frequent delays and backlogs, as well as the risk of errors, and the complexity of the renewal process often stretched their resources.
Solution
Our D365 CRM solution automates the entire annual renewal process, from reminders and notifications to document submission and approval. By setting up automated workflows, renewals are processed efficiently, with complex tasks handled seamlessly within the platform. This saves time, ensures consistency and accuracy, and frees up resources to focus on higher-priority tasks.
Outcome
Once we implemented our low-code platform built on Dynamics 365 CRM, the agency saw a dramatic improvement in the management of their annual renewals. By automating key parts of the process—such as sending reminders and processing payments— information—renewals were handled faster and with greater accuracy resulting in fewer delays and improved compliance.
Why BDO?
- Extensive industry experience: With decades of dedicated experience in the regulatory sector, our team has built deep expertise in the complexities and unique needs of regulatory organizations in Canada.
- Innovation-first mindset: As early adopters of technology, we test and validate the benefits of new solutions not only for our teams, but for our clients. We also enable faster delivery and reduce technical debt for your digital transformation by using a low-code, no-code approach.
- Thorough delivery, governance, and security: Our proprietary agile hybrid methodology means your teams benefit from both rapid design and MVP delivery along with a phased approach for your entire project–all supported by a transparent governance framework and compliance with the most rigorous security and data privacy requirements.
- Unparalleled experience with Microsoft technology: With certifications and proven experience across all Microsoft solution streams, BDO is best positioned to help you tailor, implement, and adopt their technology.