The clients
The clients are fast-growing healthcare services consolidators backed or owned by private equity. While these types of M&A roll-ups have been popular in the U.S. for many years, the healthcare services sector is still fragmented in Canada. With millions of dollars spent on acquisitions and growing regulatory complexity, maintaining visibility into performance across dozens of clinics became critical.
The challenges
As these consolidators grew, more problems arose. Some of the issues they faced include:
- Inconsistent reporting and insights—They relied on manual or disconnected processes, leading to delays, inaccuracies, and limited visibility into performance metrics.
- Scalability challenges—They faced difficulties maintaining consistent data management and operational oversight as their network of clinics expanded rapidly.
- Integrating data from new acquisitions—They struggled to efficiently integrate financial and operational data from newly acquired clinics because existing practice management systems were typically kept in place.
Over time, the number of systems being used and processes that needed to be managed increased, which made it more difficult to evaluate opportunities and risks. This is a common issue many consolidators have experienced.
The solution
Our Strategy, Value Creation, & Analytics team worked with these clients to create a platform that provides the following:
- Data intake connectors—Connects directly to the organization’s financial systems to automatically aggregate data.
- Data mapping—Consolidates and organizes company metrics into key performance categories.
- Automated refresh—Data flows through to an executive dashboard providing meaningful, actionable insights.
- Outsourced maintenance and management—Our team maintains the platform and provides technical support when needed.
This cloud-based solution works with any financial system or software. Best of all, the platform doesn’t require any pre-existing data infrastructure or capabilities to be set up successfully. It also gives leaders more time to run the business.
The outcome and benefits
Our clients can now easily track performance in a near real-time manner. For example, they can view how much revenue each healthcare professional is generating or compare the performance of one clinic against another. The platform also allows our clients to streamline operations and optimize performance. Employees at these clinics have additional time to provide services and spend less time handling paperwork. As a result, our clients have seen their EBITDA increase by as much as 10%.
The solution has also significantly reduced the reporting and administrative burden for their finance teams—cutting down manual work by more than 30%. With automated data aggregation and a centralized dashboard, they now spend less time gathering data and more time analyzing insights to support strategic decisions.
There are other benefits for clients, such as the ability to maintain operational consistency, focus on driving growth, improve patient outcomes, and scale more confidently and at a faster pace.
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