Franca is a mission-driven digital transformation leader with over 25 years of delivering high-profile, large-scale change across the Canadian public sector. She brings a diverse background playing various roles throughout the transformation process from building the case for change to execution, enablement, and benefits realization. In addition, her deep passion for improving citizen services through innovation has helped serve the needs of both citizens and public servants alike.
Most recently, Franca was part of Microsoft Canada's Public Sector Leadership team, where she played a critical role in supporting customers through their cloud and digital journeys. Her work spanned across the country, where she helped public servants work remotely in response to the COVID-19 crisis and front-line health care workers communicate and collaborate more effectively. She also worked with customers to build time-sensitive cloud migration strategies in response to natural disasters and climate change.
Before joining Microsoft, Franca held several program leadership roles within the Province of Ontario, where she fostered strong partnerships across stakeholder groups who shared a common vision toward service excellence. She delivered digital services, at scale, within Education, Transportation, Health, Lottery and Gaming and Government Services.
Her dedication, energy and passion for improving the lives of Canadians have helped rally the right level of commitment and support to deliver equal, affordable, and accessible services across the province.
Professional designations and education
Bachelor of Arts, Political Science, York University (1998)
Masters, E-Commerce Solution Development, University of Toronto (2002)
Organizational Change Management Tools & Techniques, The Institute for Managing Change (2005)
Master Certificate Professional Program Management, University of Toronto (2006)
Portfolio Management Best Practices, York University (2012)