• Operational Excellence

A clear path forward

Operational excellence establishes the cause-and-effect relationship between an organization’s current performance levels and its desired optimal state. Far from common troubleshooting, operational excellence articulates the impediment or root cause of a performance issue and provides a path forward.

BDO’s Operational Excellence practice is a leader in helping organizations improve their operations through dedicated research and deep industry experience. Our team draws on its diverse range of services to support the operational excellence work completed for our clients. We are able to provide governance, change management, project delivery and performance management support. We effectively deliver leadership support, ongoing communications and engagement, impact analyses, training and education, transition planning and heightened support after implementation of changes identified during operational excellence reviews.

Our Operational Excellence services include:

  • Identifying client-facing services in need of improvement
  • Developing back-office modernization procedures
  • Benchmarking studies with peers and competitors
  • Identifying the best use of human resources
  • Exploring organizational cost-effectiveness
  • Assessing the impact of innovative service delivery models